Requesting an Appointment
You can request an appointment by:
- Using our eConsult Service
available Mon-Fri 8am-6.30pm, or until the limit of submitted eConsults is reached daily
- Phoning the surgery on 0117 942 6811 – choosing option 1
- Booking through the NHS app
limited appointments available
- Booking through Patient Access
limited appointments available
- For some appointments, we’ll send you a self book link – this includes NHS Health Checks, Smears and Flu appts
- Coming into the surgery
You can Help us by:
- Being on time for your appointment
- Letting us know if you need to cancel – please give as much notice as possible
- Ringing for test results after 11am
Please let us know as soon as possible if you are unable to attend your appointment.
To cancel your appointment, call the practice on 0117 942 6811 and press star. Leave an answerphone message with your name, date of birth and the appointment you want to cancel.
You will not be able to re-book your appointment via the cancellation line. Please submit an eConsult or call the surgery to re-book an appointment or for any other query.
Visit our online services page to find out how you can book an appointment online.
Please let us know immediately if your call is an emergency.
To signpost you to the correct service for your condition you will be asked to provide the health navigator with as much information about your condition as possible. The receptionist will then be able to make you an appointment with the most suitable clinician to help you.
Annual Review Appointments
- Coronary Heart Disease
- Learning Disability Annual Health Check
- Mental Health
- Stroke/Transient Ischaemic Attack (TIA)
Booking in Advance
If your condition is non-urgent and you would like to book further ahead, appointments are available up to two weeks in advance. Alternatively, you can book an appointment using our Online Services.
Home visits are offered to those who are acutely or chronically housebound.
To arrange a home visit please try to phone the surgery before 10:30am. The health navigator will take your details, and a doctor will usually phone you back to discuss the problem before visiting.
The surgery has better lighting, medical equipment and tests to make the best assessment of patients. It is therefore in your best medical interests to attend the surgery if you can whenever you or someone you care for needs to see a clinician.
Clinicians have some telephone appointment slots alongside their face to face appointments. These can be for problems/queries that you feel can be dealt with over the phone, rather than a face to face appointment.
If you have a preferred GP, you can request a telephone appointment with them, otherwise you will be offered the next available telephone appointment.
Chaperones are available to accompany you to any appointments at the health centre, please just ask a member of our health navigation team.
If you require medical assistance outside of our opening hours please contact NHS 111 by dialling 111 – calls to this number are free from both landlines and mobiles.
We use the telephone interpreting service, Language Empire, and also have an on site interpreter at Montpelier Health Centre two days a week.
If you require an interpreter, please tell us when booking your appointment so that we can ensure that arrangements are made.