Contact

Montpelier Health Centre
Montpelier,
Bristol,
BS6 5PT
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0117 942 6811*

General enquiries email (not for prescription requests): bnssg.montpelierhealthcentre@nhs.net

  • Prescriptions (patient requests):
    bnssg.mhcprescriptionrequest@nhs.net
  • Tel: Prescription line open from 10am-2pm. Main telephone number then option 3. Please leave a message if the team are busy on other calls. Patients will be contacted after 2pm daily if a message has been left*.
  • Prescriptions (pharmacy orders):
    bnssg.montpelierprescriptions.chemist@nhs.net
  • Tel: Prescription line open from 10am-2pm. Main telephone number then option 3. Please leave a message if the team are busy on other calls. Pharmacies will be contacted after 2pm daily if a message has been left*.
  • Complaints:
    bnssg.mhccomplaints@nhs.net

*Please note that all calls to and from Montpelier Health Centre are recorded for training and monitoring purposes

Caldicott Guardian

Our Caldicott Guardian at MHC is Dr Rachel Brown, to contact us with related enquiries please email: bnssg.caldicottguardianenquiries@nhs.net

PLEASE NOTE: any contact to this account should only be related to the above, for all general enquires please use the online triage service, for urgent matters call the surgery.

Opening Hours
Monday08:00am to 06:30pm
Tuesday08:00am to 06:30pm
Wednesday08:00am to 12:30pm
*doors closed 12:30pm-02:00pm*
02:00pm to 06:30pm
Thursday08:00am to 06:30pm
Friday08:00am to 06:30pm
*doors close at 05:00pm, phones open until 06:30pm*
Saturday09:00am to 12:00pm**
SundayClosed
Quote / Testimonial:
**Please be aware that the Health Centre is only open on select Saturdays and these hours are for patients with pre-booked appointments only.

Phones are answered until 06:30pm Monday -Friday but are closed over the weekend*.

The doors to the surgery shut at 06:00pm Monday-Thursday and at 05:00pm on Fridays.

Some appointments are available/will be offered from 07:30am – 08:00am, after 06.30pm (phone calls only) & on select Saturdays.

*Please note that all calls to and from Montpelier Health Centre are recorded for training and monitoring purposes

All our consulting rooms are accessible to patients using a wheelchair. We also have a parking space outside the pharmacy which is reserved for patients with disabilities.

For patients with hearing problems, there is an induction loop in the reception area. We are also a Dementia friendly practice.

We can offer access to telephone interpreting for any language at all times. Please let us know if you need this service when booking an appointment.

If you have a need for accessible information or further support to access care, please let our health navigation team know.

Non-urgent advice: Improved Access & Emergencies

Working within our current staffing capacity, we are doing our best to ensure that you have access to additional appointments outside of these hours. As a result you may be offered an early morning or evening appointment. If this is something you would prefer please ask about availability when booking an appointment.

Emergencies
If you require medical assistance outside of our opening hours please contact NHS 111 by dialling 111 – calls to this number are free from both landlines and mobiles. You can also use NHS 111 online – 111.nhs.uk/

Chest pain and shortness of breath constitutes an emergency. In the event of an emergency call 999.

There are 3 ways to contact the practice



Leaflet for Patients
Translated Leaflets for Patients