Montpelier Health’s Values
We create an environment that celebrates and recognises differences and the unique contributions that all individuals can make.
We ensure an inclusive environment where everyone feels that they can perform to their full potential, no matter their background, identity, or circumstances.
We pull together, challenge constructively and always communicate effectively.
We demonstrate compassion by responding to others with understanding, patience, and kindness.
What we offer you
The team at Montpelier Health is dedicated to serving the wide-ranging health needs of the local community. Our doctors, together with other highly qualified health care professionals, and our skilled health navigation team and clerical staff aim to provide you with the highest standard of care at all times.
What we ask from you
We treat every patient with respect and in a polite and friendly manner. In return we ask that you treat the staff and doctors here in a similar way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient persists in violent or abusive behaviour after being warned to stop, we may exercise our right to have them removed from our list of patients.
Please try to arrive on time for your appointment. If you are more than 15 minutes late, you may be asked to re-book for another day.
We make every effort to ensure that surgeries run on time. However, there will be occasions when an emergency arises, or patients need longer than the 10 minutes allotted to them, and this results in you having to wait beyond your appointment time. We ask for your patience and understanding when this happens.
Accessible Care for Everyone
All our consulting rooms are accessible to patients using a wheelchair. We also have two parking spaces outside the practice reserved for patients displaying a disabled sticker.
For patients with hearing problems, there is an induction loop in the reception area. We are also a Dementia friendly practice.
We have a Somali interpreter available for some sessions and can offer access to telephone interpreting for any language at all times. Please let us know if you need this service when booking an appointment.
If you have a need for accessible information or further support to access care, please let our health navigation team know.
To use the car park, you need to enter your car registration on one of the two touch screens in the health centre. This will give you up to 90 minutes use. The car park is managed by ParkingEye Ltd and any correspondence entered into would need to be directed to them.
National Data Opt Out
National Data Opt out -You have the right to opt out from NHS digital using your data for research or planning purposes.
Patients can view or change their national data opt-out choice at any time by using the online service: www.nhs.uk/your-nhs-data-matters or by calling: 0300 303 5678
Type 1 Opt Out – If you don’t want your patient data to be shared for purposes except for your own care, you can register a Type 1 opt out.
Download the Practice Leaflet
Updating your details
It is important that we have accurate contact details for all of our patients. If you change your address or your contact telephone number, please let us know as soon as possible and ask the Health Navigator for a Change of Details form, or complete this online form:
CCTV and Your Privacy in The Surgery
Comments, Suggestions and Complaints
Data Protection Registration Certificate
Equal Access Policy
Freedom of Information
Text Message Services
Your Local Commissioner
Montpelier Health Centre is in the area covered by Bristol North Somerset and South Gloucestershire Integrated Care Board, which is responsible for ensuring you receive all the services you need. For details of all Primary Care services in the area, contact the Integrated Care Board:
Customer Services Team
NHS Bristol, North Somerset and South Gloucestershire ICB
360 Bristol – Three Six Zero
Bristol BS1 3NX
Tel: 0117 9766600
email: [email protected]