All Polices
Privacy Notices
Proxy Access
What is Proxy Access?
Proxy access was developed to allow someone other than the patient to access and manage parts of their GP online services account. The person acting on behalf of the patient for example a parent or carer (the proxy) is given their own online access account (rather than using the patient’s login details).
To obtain proxy access a person must be registered for online access at the practice where the patient they are acting for is registered. Proxy access is the recommended alternative to sharing login details. Every practice is required to verify patient identity documentation, or individually vouch for each patient requesting access to online services.
Please contact the practice who will advise how to request Proxy Access.
Text Message Services
The surgery sends reminders by text message to patients with mobile phone numbers recorded on our systems.
If you do not wish to receive these reminder messages please let a member of our team know.
Please complete the form to give consent.
GP Earnings
All GP practices are required to declare the mean net earnings (e.g. Average pay) for GPs working to deliver NHS services to patients at each practice. This is required in the interests of the greater public accountability, recognising GP pay is ultimately funded from tax paid by the public.
The average pay for GPs working in Montpelier Health Centre in the last financial year was £53,906 before tax and national insurance. This is for 0 full time GPs, 12 part time GPs and 3 locum GPs who worked in the practice for more than six months.
Equal Access Policy
Montpelier Health and our staff will not discriminate against a disabled person by providing less favourable treatment such as:
- Refusing to provide any service which is available to other members of the public;
- Providing service of a lower standard or in a worse manner;
- Providing service on worse terms;
- Failing to make reasonable adjustments for disabled persons, with the effect that it is impossible or unreasonably difficult for the disabled person to make use of any such service.
Zero Tolerance
We aim to treat every patient with respect and in a polite and friendly manner. We ask that you treat the staff, doctors and other patients here the same way. We take any threatening, abusive or violent behaviour against any of our staff or patients very seriously.
If a patient persists in violent or abusive behaviour after being warned to stop, we may exercise our right to take action to have them removed from our list of patients.
Training Practice
We are committed to the future of General Practice and have a keen interest in teaching and research.
Montpelier Health Centre is a Training Practice and a number of our GPs are regularly involved in the teaching of medical students from first to fourth years.
We also have qualified doctors working at the practice as part of their post graduate training. They have daily appointments and work closely with our GPs and members of our clinical team.
Data Extraction
There are various data systems which use your information in various ways. Some, such as the national HSCIC (Health and Social Care Information Centre) use anonymised information about you, and some including the national Summary Care Record and the local Connecting Care schemes hold information specific and personal to you.
Please find out more about the national HSCIC and Summary Care Record schemes, and how to opt out of these by visiting the NHS Choices Website.
Connecting Care is a local scheme which meets the same quality and data protection standards as national schemes, and it uses your information for sharing your data with other authorised and regulated health service providers such as hospitals. For more information contact the surgery or visit the Connecting Care website (website details should be on the form).
If your data is being uploaded to Connecting Care, you will have been written to and given the opportunity to opt out.
CCTV and Your Privacy in The Surgery
Our CCTV cameras are located within the surgery waiting room and externally between surgery buildings and both patient and staff parking areas. We take the privacy and dignity of all our patients, staff and visitors very seriously, always taking care to position our cameras accordingly and do not have any hidden cameras in any of our public areas.
All the images are recorded 24 hours a day.
Our cameras aim to:
- To protect staff, patients and visitors
- To protect NHS premises
- To increase personal safety and reduce the fear of crime
- To reduce incidents of violence and aggression to staff members
- To support the police in reducing and detecting crime
- To assist in identifying, apprehending and prosecuting offenders
- To provide a deterrent effect and reduce criminal activity
- To assist in traffic management and car parking schemes
If you have would like any information about our use of CCTV, or have any issues regarding CCTV please contact Montpelier Health.