When visiting the practice, we will continue to ask you to wear a face covering and observe social distancing. Please attend appointments unaccompanied where possible.

We are asking this to protect our most vulnerable patients, our staff and you.

Please respect our staff and be polite when they remind you of this policy. We are all under pressure, but confrontation and aggression will not be tolerated.

Your NHS services continue to have a range of measures in place to keep you safe from COVID 19 including regular cleaning of patient areas and social distancing. Please ensure you wear a face covering to your appointment.

Face to face consultations have continued to be made available when clinically necessary throughout the pandemic. However, under latest NHS guidelines face to face consultations are now available to all patients. You will continue to be asked to first discuss your conditions during initial telephone triage or online with a member of the healthcare team, to assess what treatment would be most appropriate for you and which practice member would best provide this. You will then be offered the choice of a face-to-face consultation if you would prefer to come to the surgery.

Most GP practices are also offering online consultations and video consultations, as well as telephone consultations. These can be convenient and flexible ways to receive healthcare.

Due to increased demand during the pandemic, phoning the surgery is no longer the best method to book a routine appointment with a doctor. Instead, please use our eConsult service which can be found on the Montpelier Health Centre website. This allows you to contact the practice immediately without waiting on the phone.

You can access e consult via our practice website:

and complete the online form. We will get back to you by the end of the following working day with our next steps.

We are aiming to decrease call waiting times by asking only those with urgent matters to stay on the line to speak to one of our trained health navigators. For all other enquiries and routine appointments please go to

Please do not attend the surgery if you don’t have a pre-booked appointment. After a telephone consultation with a health professional, they will determine whether you need to be seen face to face and book an appointment for you at the surgery.

June 2021

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National Guidance Links

You will find the up to date government guidance here:

Shielding guidance for the clinically extremely vulnerable:

Lockdown guidance:

Self-isolation guidance:


There are different tests you can get to check if you have coronavirus (COVID-19). The test you need depends on why you’re getting tested. Both tests are free.

The 2 main tests are:

More information can be found on the NHS website – Get tested for coronavirus (COVID-19) NHS (