What we ask from you

We aim to treat every patient with respect and in a polite and friendly manner. We ask that you treat the staff and doctors here in a similar way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient persists in violent or abusive behaviour after being warned to stop, we may exercise our right to take action to have them removed from our list of patients.

Please try to arrive on time for your appointment. If you are more than 15 minutes late, you may be asked to re-book for another day.

We make every effort to ensure that surgeries run on time. However, there will be occasions when an emergency arises, or patients need longer than the 10 minutes allotted to them, and this results in you having to wait beyond your appointment time. We ask for your patience and understanding when this happens.

Please let us know if you can’t come to your appointment so that the slot can be given to someone else.