- Nicola Dunn, Practice Manager
- Caroline Hawkins, Reception Manager
- Laura Woodward, Administration Manager
- Louise Simeone, Nurse Manager (job share)
- Anna Byrne-Young, Nurse Manager (job share)
- Ash Hodge, I.T. Lead / Audit Co-ordinator
Here at Montpelier Health Centre we have 12 receptionists who are always here to help you, but at times the surgery and telephone lines are very busy.
Please be patient with us as we all try to deal with your requests for appointments, emergencies, results and all other enquiries.
When speaking to our Receptionists you may be asked for information regarding your symptoms, this is so the Triage or on-call Doctor can assess the urgency of the problem. Please be assured that all information will be handled with sensitively and confidentiality.
Administration Team and Medical Secretaries
The practice has a team of 8 Administrators who process the majority of all incoming patient related correspondence.
Tasks include processing patient registrations and summarising medical records for over sixty new patients per week, scanning and coding all incoming hospital/clinical documents onto the electronic medical records as well as many other administrative tasks.
One member of the team (Registrations Clerk) is currently here as part of a government apprenticeship scheme and we also have a Finance Administrator who deals with patient related private income for the practice as well as the general practice finances.
With the practice having a high turnover of patients the administration office is a busy place to work with a friendly team
Our medical secretaries deal with all your hospital appointment enquiries and referrals. They have a wealth of experience in general practice and ensure the communication between clinicians; you the patient and the secondary provider are maintained.